environment air conditioner
Apple asked:

The unit is a heat pump and is about 1 year old. The air handler is mounted to the floor rafters for our second floor and hangs in our basement. The drain line is not blocked. The unit is dripping about one-half gallon per day of condensate to the ground. I normally run the air conditioning unit at 78 degrees. We do live in a humid environment.

The unit for the upstairs is operating fine with the air handler located in the attic.

The Lennox Customer Service Department will only talk to its dealers about service issues…so no luck there. The local Dealer has been out twice but unable to locate the problem.